terms and conditions
All memberships are setup as auto-payments and automatically renew every month until canceled via policies below. To cancel your membership you must email firstname.lastname@example.org. Cancellations are not accepted in person, online via social media, text or over the phone.
Membership Cancellation policy
You may cancel your membership at any time after any/all initial membership agreements have been fulfilled. All cancellation notices must be given 30 days prior to your next billing cycle. To give notice, please email email@example.com.
Membership hold policy
You may put a hold on your account for up to 90 days per year. There is a $25 hold fee for each 30-day period. To put your account on hold, please email firstname.lastname@example.org.
Membership refund policy
There is a 30 day bill refund maximum on all memberships. We can NOT issue refunds for unused sessions, in addition, sessions do not roll over.
Session policies + session passes
Session passes (punch cards) cannot be returned and cannot be transferred to another client. Session series (EFT) memberships may not be split, transferred, or shared with another client. Unused sessions for any given period of time do not roll over. Referral sessions or rewards sessions must be shown in person and will be added to the following month's sessions. Membership can not be decreased to a lower-tier membership option during the initial membership agreement.